Frequently Asked Questions (FAQs)

Here to Answer all Your Questions

For Healthcare Professionals

  • VA Care Coordinators will evaluate whether veterans can benefit from using the Valor RPM Kit, which seamlessly connects a range of medical devices designed for home use, including Blood Pressure monitors, Glucometers, Scales, and Pulse Oximeters. These cutting-edge devices automatically transmit important health data, such as weight, glucose levels, and blood pressure readings back to the Care Coordinator for convenient online review and potential follow-up.

  • A VA Care Coordinator will place an order with Valor Healthcare. Once the order is received, it will be promptly shipped to the patient. User-friendly instructions are provided to get connected and begin taking readings. A dedicated customer service team is always available to address any issues or provide assistance for onboarding.

  • The Valor RPM Kits offer a seamless solution that includes a an app for download, as well as Medical Devices (Scale, Blood Pressure, Glucometer, etc.) with built-in wireless (Bluetooth) capabilities to effortlessly transmit data to the VA Care Coordinator for review. These Kits have been thoughtfully designed to make it incredibly easy for you to start sharing your readings with your VA Care Coordinators.

  • The VA Care Coordinator will select and order the appropriate medical devices for the veteran. Once the kit is assembled, it will be conveniently delivered to the doorstep of the veteran via postal or courier services.

For Veterans & Families

  • Contact your VA Care Coordinator. Your VA Care Coordinator will evaluate whether you (or your loved one) can benefit from using the Valor RPM Kit.

  • The VA Care Coordinators will evaluate whether veterans can benefit from using the Valor RPM Kit, which seamlessly connects a range of medical devices designed for home use, including Blood Pressure monitors, Glucometers, Scales, and Pulse Oximeters. These cutting-edge devices automatically transmit important health data, such as weight, glucose levels, and blood pressure readings, back to the Care Coordinator for convenient online review and potential follow-up.

  • For user manuals and device guides, visit our support center.

    For questions regarding your healthcare plan, how to use your devices, or other technical support, contact your healthcare provider. 

    For all other communication, navigate to the Contact Us page to submit a message directly to the ValorRPM team. 

  • The Veterans Administration (VA) has partnered with Valor Healthcare to provide innovative solutions for remote patient monitoring and expanded access to healthcare services, regardless of the veteran's location. As a result, veterans can freely utilize the ValorRPM Kits without incurring any fees.

The journey to better healthcare begins here.

Whether you're an experienced Healthcare Professional or someone new to Remote Patient Monitoring (RPM), we're here to support your journey in revolutionizing healthcare.